Memory Foam Do and Don't
Don't put the memory foam in the washer.
Don't put the memory foam in the dryer.
Don't use hot or warm water to clean the memory foam.
Don't scrub the memory foam or treat the surface harshly.
Don't place the memory foam directly under the sun light.
Don't wash the memory foam in the Washing Machine, We really mean this!
Shredded mix foam pillow is not washable!

Removing Odor:
Memory foam pad, in generally, are made of polyurethane chemical. It is a matter of how much it is used plus other substitution to change the viscosity and density of the memory foam. It is normal to all foam product to have a little odor smell.
Any remaining odor or general freshening can be treated successfully. Try one of the solutions below.
Sunlight : If it's warm outside, sunlight and a warm breeze is very effective at removing and neutralizing odor. If you can do without it, take it outside for a day or two and place it indirectly under the sun. It should smell as fresh as new.
Baking Soda : If your memory foam smells funky, sprinkle a little baking soda on it and let it stand for a day or so. Then shake or gently vacuum the memory foam with the brush attachment. Once all of the baking soda has been vacuumed up, you can put the cover back on.
Heavy Duty Odor Removal : Spray the enzymatic cleaner as per the manufacturer's instructions, or use a 50/50 vinegar and water mix. Don't saturate the memory foam, just use enough liquid to effectively clean and deodorize the urine.
Add the enzymatic cleaner or vinegar to a small spray bottle
Spray the memory foam lightly and let the cleaner stand on the area for ten minutes
Blot the area with a clean towel until the surface feels dry
Sprinkle baking soda over the entire area
Vacuum the baking soda up after it has be left on it overnight
If necessary, move the memory foam to a room that has good air circulation or set up a fan near it if the enzymatic cleaner or vinegar hasn't dried yet. If you use a fan, set it on the lowest possible setting to avoid blowing the baking soda around the room. Once the memory foam is dry, vacuum it thoroughly. If you need still need an extra deodorizing boost, the baking soda and sun methods above will work really well at removing urine odors.

Why liquids still able to leak through the waterproof internal cover? Even with full waterproof internal cover, the liquids will still find a way to sip into the memory foam. It is not recommended to make the cover 100 % waterproof because moisture and air tends to trap inside the bed and does encourage mold and mildew growth, beside of trapping odors in the bed like a thick plastic bag. Therefore, even we are using full waterproof liner for our internal cover, the cover still has a little breathable area at the stitching edge and zipper track which may allow the liquid going in overtime. Clean up has to be performed within the first few hours of any spill incident.

After 5 or 6 hours of incident without proper clean up, the liquids (depend on the amount) may still find a way to enter the memory foam from zipper track or at the stitching edge of the breathable area. Under normal circumstances with proper clean up after any incident, single internal cover should be adequate to prevent any liquids from entering into the foam. Additional layer of same internal cover (double protection) may be recommended which are available here in the website if the bladder accident issue occurred too frequently.

Memory foam spot / stain cleaning:
Only if those substance have penetrated into the memory foam. If not, just wash the cover by clicking here.
Substance: Urine
Perhaps the toughest pet stain to remove, you are far better off getting this up immediately. If you come home to a urine stain that is already set. Avoid putting any heat on the stain as this will cause it to bind with the fibers.
Process - Wear protective gloves. Try to keep diapers, damp sponge or paper tower on hand and use them to soak up as much urine as possible. Press down on the toweling to absorb the liquid. Don't wipe it up as you will just spread the stain and smell. .
Next, neutralize the uric acid by and start squelching the odor. The best way to clean memory foam of pet urine is to use a liquid enzymatic cleaner, alcohol or vinegar. Apply a solution of a half white vinegar and half water and spray it on the spot surface . Don't saturate the memory foam, just use enough liquid to effectively clean and deodorize the urine. Use a gentle circular motion with damp sponge or cloth to remove as much of the stain as possible. Make a solution of 50/50 liquid dishwashing detergent or Woolite and cool water and spray it on the spot surface and wipe it off with damp sponge or cloth. Use pet-stain remover or carpet cleaner on more difficult stains. Then apply the additional odor removal (Final Process) instruction below to complete the process.
Substance: Vomit
Vomit can be tricky to get up because it is usually chunky and slimy. There is also a lingering odor. Pick up your favorite all-purpose cleaner for this. Woolite solution or liquid enzymatic cleaner is another example.
Process - Wear protective gloves. It's important to get vomit up as quickly as possible because it is acidic and can harm floors and fabric. To get the solid bits out of the slimy stuff, place a few paper towels inside a plastic bag and use it to pick up. Have a trash can or trash bag close by to dump this in. Next, put sawdust or baking soda on the remaining liquid, enough to absorb the remaining and then vacuum the stain thoroughly to remove baking soda. Make a solution of one tablespoon liquid dishwashing detergent, one tablespoon of white vinegar and two cups of cool water and spray it on the spot surface. Do not saturate the memory foam, just use enough liquid to effectively clean and deodorize the liquid. Use a gentle circular motion with damp sponge or cloth to remove as much of the stain as possible. Use pet-stain remover or carpet cleaner on more difficult stains. Then apply the additional odor removal (Final Process) instruction below to complete the process.
Substance: Feces
Feces is the most dangerous of the substances listed because of the germs it leaves behind. Make sure you wear gloves and that you clean the area of the accident and the area around it. Check your pet's feet to make certain he didn't step in any and retrace and clean his steps if he did. Try an enzyme-based cleaner with bacteria that eats up feces.
Process - Wear protective gloves. Using a sturdy, hole-free plastic bag and wearing gloves, scoop up the solid feces. If there is also liquid, pull out that sawdust or baking soda again and leave it until it solidifies, then throw away. Using a light touch, clean the area with a sponge and soapy water. Make a solution of one tablespoon liquid dishwashing detergent, one tablespoon of white vinegar and two cups of cool water and spray it on the spot surface. Don't saturate the memory foam, just use enough liquid to effectively clean and deodorize the liquid. Use a gentle circular motion with damp sponge or cloth to remove as much of the stain as possible. Use pet-stain remover or carpet cleaner on more difficult stains which should also be a disinfectant. Then apply the additional odor removal (Final Process) instruction below to complete the process.
Odor Removal (Final Process)
Sprinkle the entire memory foam pad with baking soda and allow sitting overnight. Vacuum thoroughly with Hand VAC or soft brush attachment.
Apply a solution of half white vinegar and half water lightly on the surface and allow it to dry. The vinegar smell will dissipate.
Using a citrus-based cleaning product, spray the foam piece(s) lightly, and allow to dry. Vacuum thoroughly.
Try a commercially available product such as Febreze (Proctor & Gamble) or FreshCare (Clorox), which are often effective at eliminating or reducing odors.
As for drying your memory foam, you can air dry it outside, use an electric fan or place it in a well-ventilated area. It is important to make sure the foam is completely dry before you put back the cover.

To clean the memory foam entirely:
Freshen it up. Lightly sprinkle some borax or baking powder on your memory foam pad. Let it sit for at least 60 minutes. This will give the product a bright and fresh smell.
Vacuum. Remove the borax or baking powder with a handheld vacuum cleaner. This will also clean other items off of your memory foam, such as dust or pet hair. If you have a stain, use the spot cleaning method on the top to clean up the stains.
In the spray bottle, mix 1 part Woolite or with 2 parts water and shake well. Substitute it with one tablespoon liquid dishwashing detergent, one tablespoon of white vinegar and two cups of cool water if Woolite is not available.
Standing the foam on end, spray entire piece, front and back, with cleaning solution. Do not saturate the memory foam. Allow the solution to stay on for 30 minutes.
Use a gentle circular motion with damp sponge or cloth to remove the cleaning solution. DO NOT twist or wring the foam as this will cause damage.
Empty the cleaning solution and refill bottle with 1 part vinegar to 4 parts water.
Spray down entire piece again with vinegar solution. Do not saturate the memory foam
Allow the solution to stay on for 30 minutes.
Use a gentle circular motion with damp sponge or cloth to remove the cleaning solution.
As for drying your memory foam, you can air dry it outside, use an electric fan or place it in a well-ventilated area. It is important to make sure the foam is completely dry before you put back the cover. Make sure the foam is completely dry before replacing on bed.

We do not recommend to soak our memory foam entirely with water. We are using a high density memory foam which not made to get wet and if it does get soaking wet, it doesn't release the moisture easily and it may take week for the foam to completely dry up. Any liquid can create a serious problem rather quickly.